Payment and Billing Options. Pay Online; AutoPay; About eBill; Budget Billing; Help With Bill; App; Moving. Turn Service On; Turn Service Off; Upgrade or Relocate Service; Check Job Status; Request New Construction; Landlords and Renters; Letter Of Credit; Understand Your Bill. Sample Bill; Understand Your Usage; Pricing; Energy Library; Energy ...If you are moving to an area served by another utility and have been a customer in good standing, a letter of credit may reduce or eliminate any deposits normally required by your new utility. Request a Letter of Credit. Rochester Gas & Electric simplifies your NY move. Start, stop, or transfer your energy services and enjoy uninterrupted ...Delivery charge: What you pay RG&E to transport electricity to your home over our power lines. The delivery charge includes a Revenue Decoupling Mechanism (RDM) and Transition Charge. The RDM is a charge or credit on your bill that reflects the difference between forecast and actual delivery service revenues by service classification to ...My Account - RGE is a webpage where you can manage your energy usage, billing, and payment options. You can also submit your meter reading online, view your meter read schedule, and learn more about smart meters and how they work. Visit My Account - RGE today and take control of your energy needs. Residential customers experiencing a service outage of 96 consecutive hours – i.e., four straight days – or more as the result of a widespread prolonged outage impacting 20,000 customers or more at the same time will automatically receive a bill credit of $25 for each 24 consecutive hour period without service following the initial 72-hour ... In order to open your account, you will need to provide RG&E with some information, including your: Social Security Number or passport information. New Address and Move-in Date. Place of Employment. If rental property: Lease type. You can call RG&E Customer Service at 1-800-743-2110 from 7:00 AM - 7:00 PM Monday through Friday.We are committed to providing exceptional customer service, to all of our customers — 24 hours a day, 7 days a week, 365 days a year. You can count on us. Node: liferay-0:8080Call the RG&E customer service by dialing . They can help you with questions such as you bill, rates, or the terms of your contract. ... or the terms of your contract. Phone number: 800-743-2110 / 800-743-1701. Pay your bill. When you activate your line and create an account in your name, RG&E may ask you to pay your bills by …If you are having difficulty paying your bill, please call us at 877.266.3492 (Monday through Friday, 7 a.m. to 7 p.m., excluding holidays). The sooner you call, the sooner we can work together on a solution. Here are a few of the services we have to assist you.Payment and Billing Options. Pay Online; AutoPay; About eBill; Budget Billing; Help With Bill; App; Moving. Turn Service On; Turn Service Off; Upgrade or Relocate Service; Check Job Status; Request New Construction; Landlords and Renters; Letter Of Credit; Understand Your Bill. Sample Bill; Understand Your Usage; Pricing; Energy Library; Energy ...Avoid the need for a RG&E service call by providing us with a meter reading when you place service in your name. Select Service (s) to Turn Off. Electric Meter. Natural Gas Meter. Ⓒ 2024 AVANGRID.In today’s fast-paced world, convenience is key. With the advent of online platforms, paying bills has become easier and more efficient than ever before. Xfinity, one of the leadin...Dig Safe: 811 or 800.962.7962. Mailing Addresses: Payments: RG&E, P.O. Box 847813, Boston, MA 02284-7813. Customer Service: 180 South Clinton Avenue, Rochester, NY 14604. Corporate Office: 180 South Clinton Avenue, Rochester, NY 14604. Frequently Asked Questions: Find your answers. Economic Development: Visit us online or contact us at ...You can also pay online as a guest profile. Pay by Phone: You can call RGE at 800-295-7323 to make payments directly through your bank account, or with a credit/debit card. In-Person: You can pay in-person at authorized bill payment agents and service centers in your area. Mail: You can mail your payment via money order or …©Mon May 13 22:23:54 CDT 2024 OGE Energy Corp. Complementary Content Deferred Modules . ${title} ${badge} My Account - sso1.rge.com is a secure portal where you can access and manage your RGE account online. You can view your bills, pay your bills, enroll in paperless billing, update your profile, and more. If you are not registered yet, you can sign up easily and enjoy the benefits of online account management. <link rel="stylesheet" href="styles.25ab80fb9d7dcf665ae4.css">RG&E's Canandaigua Location. Visit your local Rochester Gas & Electric (RG&E) office in Canandaigua when you want to speak to a customer representative face to face about billing, natural gas or electricity service, and other issues. 79 Clark St. Canandaigua, NY 14424.May 3, 2023 · RG&E will meet customers in their neighborhoods, provide assistance; part of the Company’s continued commitment to improving customer service. ROCHESTER, NY — May 3, 2023 — Rochester Gas and Electric (RG&E) is launching a number of pop-up customer service events with its mobile command unit this week. The Company kicked off the program ... 1 p.m to 4 p.m. Ibero Community Resource Center, 216 Clifford Ave., Rochester. October 26, 2023. 11 a.m. to 2 p.m. Monroe Co. Senior Services Exposition, Henrietta Senior Center, 515 Calkins Rd., Henrietta. RG&E has helped more than 2,000 customers at its customer service pop-up events.In January 2023, additional relief for customers who did not previously receive a bill relief credit was approved. Qualifying residential and small business customers were eligible to have a past-due balance from bills for service through May 1, 2022, reduced through a one-time bill credit up to $1,250 at NYSEG and $1,500 at RG&E.Company encourages customers to be alert and not use 1.800.962.3293. ROCHESTER, NY — March 15, 2023 — Rochester Gas and Electric (RG&E) recently learned that the number listed on our bills and website to assist hearing-impaired customers was being used by a potential scammer. RG&E has discontinued that number and …When making a payment by phone, always ensure you are dialing our phone numbers: 800.743.2110 (customer service); 877.266.3492 (payment arrangements) or 800.295.7323 (self-service line). You can also check your account status by phone. Do not make any payments over the phone to anyone who has contacted you or asked you to dial a different number.Residential customers experiencing a service outage of 96 consecutive hours – i.e., four straight days – or more as the result of a widespread prolonged outage impacting 20,000 customers or more at the same time will automatically receive a bill credit of $25 for each 24 consecutive hour period without service following the initial 72-hour ...Name:RG&E (Rochester Gas and Electric) Description: RG&E, a subsidiary of AVANGRID, serves 371,000 electricity customers and 307,000 natural gas customers in a nine-county region centered on the City of Rochester. Provider Address:89 East Avenue, Monroe, Rochester, NY, 14649-.Discover our Smart Energy initiative. We offer a variety of programs and rebates to help you make your home more energy-efficient. RG&E provides electric and natural gas services to customers in a nine-county region centered on the City of Rochester.In January 2023, additional relief for customers who did not previously receive a bill relief credit was approved. Qualifying residential and small business customers were eligible to have a past-due balance from bills for service through May 1, 2022, reduced through a one-time bill credit up to $1,250 at NYSEG and $1,500 at RG&E.Apr 16, 2024 · Our free app provides you convenience at your fingertips. With just a few, simple clicks of a button, you can instantly view and pay your bill, report an outage and submit a meter read – and that’s not all! Designed for you... - Pay your bill with just the click of a button! - With secure, touch or facial recognition access, you‘ll be ... Customers express frustration at virtual forums about RG&E billing issues (Feb. 1) Billing and customer service problems continue at RG&E (Jan. 24) Metro Justice calls on City Hall to take action ...- Pay your bill with just the click of a button! - With secure, touch or facial recognition access, you‘ll be able to view your real-time account balance, payment due date and balance details...See our FAQ pages to learn more about doxo. Pay your Rochester Gas & Electric bill online with doxo, Pay with a credit card, debit card, or direct from your bank account. doxo is the simple, protected way to pay your bills with a single account and accomplish your financial goals. Manage all your bills, get payment due date reminders and ...To sign up, you must go to the RG&E Budget Billing webpage, or contact RG&E's customer service directly (1-800-743-2110) and give them your account information, which you can find on your previous bill (or by giving your name and the phone number you have on file with the utility company). Updated on 26/10/2015.Pay Bill Emergency Support Account Payment and Billing Options ... RG&E Smart Solutions; NYS Clean Heat Rebate Program; Residential Rebates; Smart Savings Rewards; EmPower+; ... Sample bill for a Residential Heating Customer: Sample Bill . Node: liferay-0:8080. Hidden Ⓒ 2024 AVANGRID. SitemapEmergency HEAP, including a second emergency benefit, are available through August 30 or until funds are exhausted. If you are having trouble paying your RG&E bills, don't wait, contact us immediately at 877.266.3492. Together we can work on a solution. To qualify for a HEAP grant, your household income must fall within HEAP guidelines.<link rel="stylesheet" href="styles.25ab80fb9d7dcf665ae4.css">In today’s fast-paced digital age, convenience and efficiency are highly valued. This is especially true when it comes to managing our finances. One area where many people seek con...We offer a variety of other payment options including: Call our free automated service at 800.295.7323 available 24/7. Call a Customer Care Representative for free at 800.743.2110, Monday through Friday, 7:00 a.m. to 7:00 p.m. By Check or Money order to RG&E, P.O. Box 847813, Boston, MA 02284-7813. * Message and data rates may apply.Pay Bill Emergency Support Account Payment and Billing Options ... You'll need to contact RG&E, or contact your online billing service provider as well as RG&E. You can contact our RG&E Customer Relations Center at …Synchrony Bank is a very large financial institution, so you’d think that online bill pay would be a breeze. Millions of customers bank with Synchrony each day. However, paying bil...Convenience: Smart meters automatically transmit usage data, so the need for bill estimates, onsite visits and customer meter reads is greatly reduced. Smart meters help us pinpoint and respond to outages more quickly. Moving is easier with faster access to your electricity service when you need it and stopping service when you don’t.May 3, 2023 · RG&E will meet customers in their neighborhoods, provide assistance; part of the Company’s continued commitment to improving customer service. ROCHESTER, NY — May 3, 2023 — Rochester Gas and Electric (RG&E) is launching a number of pop-up customer service events with its mobile command unit this week. The Company kicked off the program ... ROCHESTER, N.Y. (WROC) — Earlier this month, News 8 spoke to DeeAnna Chambers about her RG&E bill of $8,617 dollars. She said RG&E corrected that to $4,127, then corrected it again to $9,335 dollars. Monday, RG&E called her. “She really seemed like she really genuinely wanted to help me understand. But I am still kind of …In today’s fast-paced digital age, convenience and efficiency are highly valued. This is especially true when it comes to managing our finances. One area where many people seek con...Ask for payment over the phone. Demand that you pay a bill with a pre-paid debit card. Ask that you meet us somewhere to make a bill payment. Tell you that we will come to your …ROCHESTER, N.Y. (WROC) — RG&E will be continuing its customer service pop-up events through the month of August. According to RG&E, the purpose of these events is to answer questions and help customers in regard to billing issues, smart meters, and termination notices. Last month, the Public Service Commission announced …<link rel="stylesheet" href="styles.25ab80fb9d7dcf665ae4.css">If you would prefer to be billed based on your actual energy use, you can provide us with meter readings. The next scheduled meter read date is shown on page 1 of your bill. You can provide your meter readings: Online by clicking on “Account" then on “Submit a Meter Reading." By telephone using our self service line at 800.295.7323.Payments may be made using cash, check, or money order. To allow for processing time, and to avoid late payment charges, we recommend that you pay your bill several days prior to the due date. If you need to make a payment quickly, pay by phone 800.295.7323 or in person. Fees: Some pay agents may charge a fee to process your payment.You can reach RG&E Customer Service at 1-800-743-2110 from 7:00 AM - 7:00 PM (Mon - Fri). You will need the following information for your call: RG&E Account Number; Expected Move out date; If your move out date changes, be sure to call RG&E with enough time in advance to not miss out on service or pay extra.My Account - RGE is a webpage where you can manage your energy usage, billing, and payment options. You can also submit your meter reading online, view your meter read schedule, and learn more about smart meters and how they work. Visit My Account - RGE today and take control of your energy needs.Time Warner Cable, also known as Spectrum, provides Internet, phone and cable services to customers. Users can lease a Time Warner cable modem, remote control and other devices to ...Payments may be made using cash, check, or money order. To allow for processing time, and to avoid late payment charges, we recommend that you pay your bill several days prior to the due date. If you need to make a payment quickly, pay by phone 800.295.7323 or in person. Fees: Some pay agents may charge a fee to process your payment.Please mail your gift card with a bill payment stub to RG&E Customer Service: 180 South Clinton Avenue Rochester, NY 14604. Please note: Gift cards are not accepted by third-party pay agents, such as banks or grocery stores. Gift card payment can take up to two weeks to process. Node: liferay-2:8080.When making a payment by phone, always ensure you are dialing our phone numbers: NYSEG customers should call 800.572.1111 (customer service); 888.315.1755 (payment arrangements) or 800.600.2275 (self-service line). RG&E customers should call 800.743.2110 (customer service); 877.266.3492 (payment arrangements) or 800.295.7323 (self-service line).Mar 31, 2022 · Simply log in to My Account at rge.com to view available payment plan options or contact us at 877.266.3492 so we can find a solution together. Customers may experience higher call wait times due to call volume at the outset of the week so we recommend contacting RG&E on Tuesday – Friday. The Home Energy Assistance Program (HEAP) and ... Name:RG&E (Rochester Gas and Electric) Description: RG&E, a subsidiary of AVANGRID, serves 371,000 electricity customers and 307,000 natural gas customers in a nine-county region centered on the City of Rochester. Provider Address:89 East Avenue, Monroe, Rochester, NY, 14649-.If you are experiencing a natural gas emergency, or if you suspect a natural gas leak, get up, get out and get away! Then call us immediately at 800.743.1702 or 911 from a safe location. To receive updates on restoration, visit Outage Central. During major storm events, we also offer updates on Twitter and Facebook.We are committed to providing exceptional customer service, to all of our customers — 24 hours a day, 7 days a week, 365 days a year. You can count on us. Node: liferay-0:8080Customers in the RG&E service area can choose their energy supplier. ... Payments the customer made to RG&E for the previous bill. If you have paid your bill correctly, this amount should be equal to the previous invoice. ... total bill to pay. 1.5% late payment charge: since the statement was issued on February 21st, and you must pay …<link rel="stylesheet" href="styles.25ab80fb9d7dcf665ae4.css">Company encourages customers to be alert and not use 1.800.962.3293. ROCHESTER, NY — March 15, 2023 — Rochester Gas and Electric (RG&E) recently learned that the number listed on our bills and website to assist hearing-impaired customers was being used by a potential scammer. RG&E has discontinued that number and …Electricity rate type: 12001 RG&E Supply Service. This means your electricity supply is made by RG&E (you could also be supplied by an alternate supplier (also called ESCO)and sold to you at market price. Service from: gives the dates for which this bill is made. These should be the same as dates on the meter reading.To set up new Spectrum services, including Spectrum Internet, cable TV or Home Phone plan, call Spectrum Customer Service at 855.860.9068, Monday-Sunday, 7AM-2AM ET. If you have account and billing questions, contact customer service 24 x 7 at 833.949.0036 For 24 x 7 technical support and online assistance with your account, please visit …• No more customer reads — If you provide a meter ... 100789_AMI_FAQ_AV_RGE_8_5x11_v10 T: 8.5” x 11” B: NA cmyk Page 1 ... Will RG&E turn off my service without notice? A: No, we’ll continue to follow the same procedures we do today. We bill energy use for the previous month(Payment Arrangements) Toll Free: 800-743-2110 (Customer Service) Email: customer_service @rge.com. 400 West Avenue Rochester NY 14611. Get directions. Hours. Walk in hours: M-F 9:00AM-3:00PM Phone service: M-F 7:00AM-7:00PM Closed on holidays ... RG&E - West Avenue. Contact. Toll Free: 800-743-1701 (Electricity …Monthly Residential Electricity Costs. Based on average use of 600 kilowatt-hours per month. The data in the above chart is based on average usage for a typical customer. Individual bills will vary depending on specific usage.When making a payment by phone, always ensure you are dialing our phone numbers: NYSEG customers should call 800.572.1111 (customer service); 888.315.1755 (payment arrangements) or 800.600.2275 (self-service line). RG&E customers should call 800.743.2110 (customer service); 877.266.3492 (payment arrangements) or …Mar 31, 2022 · Simply log in to My Account at rge.com to view available payment plan options or contact us at 877.266.3492 so we can find a solution together. Customers may experience higher call wait times due to call volume at the outset of the week so we recommend contacting RG&E on Tuesday – Friday. The Home Energy Assistance Program (HEAP) and ... In order to open your account, you will need to provide RG&E with some information, including your: Social Security Number or passport information. New Address and Move-in Date. Place of Employment. If rental property: Lease type. You can call RG&E Customer Service at 1-800-743-2110 from 7:00 AM - 7:00 PM Monday through Friday.Jun 16, 2022 · The NYSEG and RG&E share of the $250 million is $5.8 million for NYSEG and $9 million for RG&E low-income customers. In addition to this state budget-funded program, the NYSPSC has approved NYSEG and RG&E to provide additional bill relief credits to income-eligible customers of approximately $16 million at NYSEG and $20 million at RG&E. natural gas service. Before we terminate your RG&E service for nonpayment, we make every effort to help you find a way to pay your RG&E bill. We will refer you to agencies that may be able to assist you. If you are having difficulty paying your RG&E bill, please call us at 1.877.266.3492. Before we terminate your service for nonpayment, we willRG&E will meet customers in their neighborhoods, provide assistance; part of the Company’s continued commitment to improving customer service. ROCHESTER, NY — May 3, 2023 — Rochester Gas and Electric (RG&E) is launching a number of pop-up customer service events with its mobile command unit this week. The Company kicked off the program ...Customers in the RG&E service area can choose their energy supplier. ... Payments the customer made to RG&E for the previous bill. If you have paid your bill correctly, this amount should be equal to the previous invoice. ... total bill to pay. 1.5% late payment charge: since the statement was issued on February 21st, and you must pay …Barktober Fest at Lollypop Farm, 99 Victor Rd., Fairport. September 25. Noon to 4 p.m. Charles Settlement House, 71 Pwy, Rochester. September 30. 8:30 a.m. to 2 :30 p.m. City of Rochester Public Market, 280 N. Union St., Rochester. RG&E remains committed to improving customer service. The Company will host customer service pop-up events with ...• No more customer reads — If you provide a meter ... 100789_AMI_FAQ_AV_RGE_8_5x11_v10 T: 8.5” x 11” B: NA cmyk Page 1 ... Will RG&E turn off my service without notice? A: No, we’ll continue to follow the same procedures we do today. We bill energy use for the previous monthYou can pay your RG&E bill with a credit or debit card, as well as by bank account. Make A Payment. There is no cost for this service. Prefer other no-cost options? View our full range of ways to pay your bill. You will be able to accept or decline the transaction prior to submitting the payment. Please allow up to three days for processing.RG&E Customer Service Improvements Continue with 63% Drop in Estimated Billing: 02/03/2023: RG&E Reminds Customers of Availability of HEAP Emergency Assistance: 01/19/2023: NYSEG and RG&E Launch Electric and Gas Bill Relief for Residential and Business Customers: 01/09/2023: RG&E Announces Significant Improvements to Customer Service All gift cards previously purchased prior to December 1, 2019 will be honored with no expiration date. You can redeem your gift card by mail. Please mail your gift card with a bill payment stub to RG&E Customer Service: 180 South Clinton Avenue. Rochester, NY 14604. Please note: Gift cards are not accepted by third-party pay agents, such as ... Events offer in-person support with customer service representatives Customers can get help with their billing needs and find resources to help manage energy use. ROCHESTER, NY — May 9, 2024 — Rochester Gas and Electric (RG&E) will hold Customer Community Connection events in the Rochester area in the month of May. …
Jul 3, 2022 · Free of charge; Call our automated service at 800.295.7323 available 24/7; Call a Customer Care Representative at 800.743.2110, Monday through Friday, 7:00 a.m. to 7:00 p.m. By mail . Check or Money Order; Send to RG&E, P.O. Box 847813, Boston, MA 02284-7813. One-Time Payment. View and Pay Bill Online. Forgot Your Password. . Uft salary step
RG&E's main customer service line can be reached at 1-800-743-2110 from Monday – Friday, 7:00 AM to 7:00 PM. How to Choose an ESCO. RG&E is your local utility, which means they are your automatic provider of natural gas service. This includes: Delivery, or all costs related to getting energy to your homeThe Company will have a Spanish speaking translator there RG&E working with Goodwill of the Finger Lakes to host future events. ROCHESTER, NY — March 19, 2024 — Rochester Gas and Electric (RG&E) will collaborate with Goodwill of the Finger Lakes on Wednesday, March 20 at the Goodwill Learning Academy in Rochester to host a Community Connection event.Apr 24, 2024 · RG&E Customer Service Improvements Continue with 63% Drop in Estimated Billing: 02/03/2023: RG&E Reminds Customers of Availability of HEAP Emergency Assistance: 01/19/2023: NYSEG and RG&E Launch Electric and Gas Bill Relief for Residential and Business Customers: 01/09/2023: RG&E Announces Significant Improvements to Customer Service Smart Meters. We’re dedicated to meeting the energy needs of our customers and taking steps to build a smarter energy infrastructure, including the installation of smart meters offering you convenience, more control, and expanded choice in understanding and managing your energy use. Visualice nuestros videos sobre medidores inteligentes con ... natural gas service. Before we terminate your RG&E service for nonpayment, we make every effort to help you find a way to pay your RG&E bill. We will refer you to agencies that may be able to assist you. If you are having difficulty paying your RG&E bill, please call us at 1.877.266.3492. Before we terminate your service for nonpayment, we will The last thing we want to do is shut off your electricity and natural gas service for nonpayment. If you are having difficulty paying your bill, please call us at 877.266.3492 (Monday through Friday, 7 a.m. to 7 p.m., excluding holidays). The sooner you call, the sooner we can work together on a solution.Jan 19, 2023 · Small Business. NYSEG. Up to $1,000. Up to $1,250. RG&E. Up to $1,500. Up to $1,500. To qualify for a bill credit in 2023, an individual must have a past due balance for service billed through May 1, 2022 and be a residential customer who did not previously receive an electric or gas bill credit. Small business customers with usage below a ... The NYSEG and RG&E share of the $250 million is $5.8 million for NYSEG and $9 million for RG&E low-income customers. In addition to this state budget-funded program, the NYSPSC has approved NYSEG and RG&E to provide additional bill relief credits to income-eligible customers of approximately $16 million at NYSEG and $20 million at RG&E.Small Business. NYSEG. Up to $1,000. Up to $1,250. RG&E. Up to $1,500. Up to $1,500. To qualify for a bill credit in 2023, an individual must have a past due balance for service billed through May 1, 2022 and be a residential customer who did not previously receive an electric or gas bill credit. Small business customers with usage …Dec 15, 2014 · Payment Plans. If you are having difficulty paying your RG&E bill, there may be a payment plan option available for you. Call RG&E at 1-877-266-3492 during weekdays, from 7AM - 7PM. Economic Programs. To learn more about RG&E's economic incentive programs, call 1-800-456-5153 between the hours of 7AM - 7PM on weekdays. Mailing Addresses If you are experiencing a life-threatening electricity emergency, please call 911 immediately. Otherwise, please contact us at 800.743.1701 for electricity outages or trouble, or use our online form. Report an Electricity Outage.The bill credits will be applied automatically to an upcoming bill and will appear under the miscellaneous charges section on their bill as NYS Energy Bill Credit. NYSEG electric customers will receive $9.52 while gas customers will receive $15.66.Energy efficiency kits will be provided to customers. ROCHESTER, NY — July 11, 2023 — Rochester Gas and Electric (RG&E) continues to bring customer service to the community. On Wednesday, July 12, the utility will be at Parcel 5 in Rochester for the city’s Midday Bash. RG&E will have customer service advocates on site.If you are experiencing a life-threatening electricity emergency, please call 911 immediately. Otherwise, please contact us at 800.743.1701 for electricity outages or trouble, or use our online form. Report an Electricity Outage.A customer’s delivery charges, made up of a basic service charge, delivery charge, transition charge, and other surcharges are billed by NYSEG or RG&E regardless of a customer’s energy supplier. These charges are what customers pay NYSEG or RG&E to transport energy.Avoid the need for a RG&E service call by providing us with a meter reading when you place service in your name. Select Service (s) to Turn Off. Electric Meter. Natural Gas Meter. Ⓒ 2024 AVANGRID.The bill credits will be applied automatically to an upcoming bill and will appear under the miscellaneous charges section on their bill as NYS Energy Bill Credit. NYSEG electric customers will receive $9.52 while gas customers will receive $15.66.If your electricity is out, we encourage you to report an outage . If it's available, an estimated restoration time specific to your location will be displayed once you enter your phone number or account number. You can also call 800.743.1701 to report any electricity emergency. For a natural gas emergency, please call 800.743.1702.Emergency HEAP, including a second emergency benefit, are available through August 30 or until funds are exhausted. If you are having trouble paying your RG&E bills, don't wait, contact us immediately at 877.266.3492. Together we can work on a solution. To qualify for a HEAP grant, your household income must fall within HEAP guidelines.Pay Bill; Emergency; Support; HomePageBanner. Need help managing your bill? We can help. ... Report Electric Outage Start Service Asset Publisher. Natural Gas Safety. In case of a gas emergency or suspected leak, evacuate immediately. Then contact us at 800.572.1121 or 911. Learn More. Smart Energy. Discover our Smart Energy initiative. We ....